E72 – Kikuyumoja

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That’s it. I am going to sell my 6 month old Nokia E72 QWERTZ phone.

Yes, it’s just a phone and “why should I read the following rant on Nokia”, you may be wondering. Here is why:

1. Flexibility

I mentioned it earlier that I had bought a 2G iPhone some month ago, with a broken screen and drained battery from eBay for 65,- EUR, which I managed to repair and have since been using. The iPhone may be a crippled piece of hardware and Nokia may have the best hardware on their phones (also in terms of durability), but there is just so much more I can do with this old iPhone from 2007 that I can’t do with any of my four Nokias (6230, 6230i, N95 & E72).

The iPhone (or an HTC Desire with Android OS) is my logical extension to the computer. Evernote, to name just one application, runs on the iPhone but doesn’t (natively) run on the E72. I am using Evernote to keep track of my notes, so I’ll need to have this run on a phone.

Flexibility is a matter of software support, not only hardware.

Consequently, the iPhone won. I am using it on a daily basis while the E72 slept in my drawers since February 2010. Time to sell it and sum up everything with this blog post.

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iPhone 2G vs. Nokia E72

2. Good at basic stuff

If you’re just looking for a simple mobile phone with sms, Nokia phones are good. There’s a reason why the 1xxx range of Nokias has been so popular around the world – not only in emerging markets. It is also why Nokia keeps on reinventing this series with the recent announcement of their C1 & C2 (dual sim, eventually!) phones. Even the simple QWERTY phone with Bluetooth we’ve been asking for via Eriks post – Nokia’s C3 – is a good phone.

For simple stuff like voice calls or sms, Nokia phones are good. Even as a mobile Twitter device (Gravity) it rocks! …but for anything else than that, you’re probably better off buying a phone from one of their competitors.

3. SOFTWARE!

This is 2010 and thanks to the iPhone and the undeniable revolution it brought to the market, any smartphone without “cool” software and a usable app store just sucks.

It’s not just the missing Evernote on the E72, or other missing applications. You know many ppl have been asking Nokia and their devs to port successful applications from competitors to the different operating systems in use on Nokia phones. No, with software I mean everything:

confusing, often changing user interfaces & menu structures
different operating systems (plus too many different phones at the same time, but that’s another – hardware – issue)
support of their developers (slowly evolving though)
unstable firmwares on their phones, always takes at least 12 month on a new phone to become stable
Nokia website – not optimised for use with mobile phones
Ovi.com (see 5.)
essential stuff like Sports Tracker. It took a spin-off from Nokia to get this cool software a bit closer to where it should be.
Ovi Maps – not yet available for all phones (who are capable of displaying these maps)
the successful Twitter client Gravity being one of the very few REALLY GOOD apps on a Nokia smartphone
Global login on all Nokia sites and products. It still doesn’t work the way it should be (one ID & pwd).
Ovi app wizard. Over at Apple, “apps” that provide nothing else but an RSS feed are meanwhile classified as “spam apps” – and removed from their app store. Are the “apps” built using this app wizard a way for Nokia to bloat their Ovi store stats?

Please, Nokia, software is SUCH an important issue. You’re so good at hardware – why can’t you apply the same diligence to your software products and all related processes?

Also, I’ve realized that I’ve spent considerably more time trying to fix various software issues on my Nokia phones than on the iPhone. I actually do not have the time for such things, and also don’t want to fix my phone all the time and pull information from all over the internet on why application x does not work with firmware y or mobile z. This is really annoying.

There may of course be historical and political reasons for all of this (I know Symbian from when it was still EPOC16 on a Palm Series 3), but then: does this really matter today? Make it work! And don’t make we waste time on it.

4. The mobile office.

Any smartphone that seriously tries to be good at providing some form of mobile office should have

a kick-ass e-mail client
a superb browser
Office suite and/or viewer for various attachments

My E72 came with such an office suite which did the job for me, but the e-mail client and – the E72 is a business phone – the browser just suck.

Nokia, seeing your customers and loyal fans complaining on Nokia Forums and on blogs about the performance of the e-mail client and browser is a NO NO. EI EI!

Cooperate with Yahoo!, install Gmail as default e-mail clients, ship your phones with the Opera Mini browser – do whatever it takes to fix this because a business phone with such an average e-mail client and browser just won’t be enough for us – your customers.

Or else team up with Android.

The e-mail client on my 1G iPod Touch (30,-€ @ eBay) actually made me buy the 2G iPhone in February this year. And this although I had just invested ~270,- € on the Nokia E72 in december 2009.

5. Ovi.com

Ovi – Finnish for “the door” – should be a door to combined Nokia services. But – yes, you guessed it right – it still isn’t.

The Ovi client on phones sucks, sometimes can’t be deinstalled and has a very particularly BAD user interface. It may work with Nokia’s touchscreen phones, but for all other phones it just sucks.

I can’t explain all faults on Ovi, there is just so much wrong with it. I also can’t see what changed from MOSH (which by itself already was a bad joke). This piece of software – as an app on the phone – just makes me want to hit someone with a Nokia 2110. It’s very frustrating. Very.

The most annoying Ovi bug, imo: You’re on Ovi.com on your computer. Ok, found a nice app, have a link to it sent to you via sms. Check your mobile, the link on that sms opens the web browser – so far, so good. But THEN the Ovi client decides to chip in and re-open it inside the client. This is very annoying, especially for those who are paying a lot of money for data traffic. Can’t this hook be implemened in the OS? => “All http://store.ovi.mobi links to open in Ovi client by default”. (my N95 runs on FW v35.x which was only recently released).

See the App Store on the iPhone? It may not be perfect, but hey – I’VE SPENT MONEY ON THE APPLE APP STORE. Something I would probably never be doing on Ovi App Store. And I guess I am not the only one.

On the other hand, it has to be mentioned that I somehow like the web version of Ovi.com. There may still be a lot of details that do not make sense to me on their website, but truth be told that their app store may be opened by anyone AND that it doesn’t open any client software like iTunes or only shows a crippled version of the market like Android.

Also, the Nokia Ovi Suite has greatly improved since it was launched, succeeding their PC Suite. Nokia is slowly getting there + iTunes is worse, I think.

This whole experience around buying software and interacting with Nokia via Ovi.com and its offered services – that’s the FIRST thing I would try to improve on as Nokia.

6. Strategy

As a serious customer, I am not looking for a fun phone with lots of games, but instead a durable workhorse that will guarantee persistence.

Nokia is in a process of change, they’ve realized that revenue is made on emerging markets and that most of their top-level phones actually can’t really compete with competitors on all levels. A great camera, long battery standby time and smart design (“use with one thumb”) are very good – buy they won’t drive the masses to Nokia stores. The E72 was supposed to be a good successor to the very successful E71. Well, is it really?

Heck, they don’t even seem to have a strategy for emerging markets and still consider Africa and the Middle East as one market! Crazy.

Or their Bicycle Charger Kit which will be released to the market later on this year. You can read my thoughts on this in the comments at Julianas AfriGadget post.

On the iPhone, I can port my apps from the 2G to the 3G, 3GS and probably also to the iPhone 4 (even though some apps, like the new iMovie seem to be limited to the iPhone 4 for hardware reasons). Will this also be possible with apps I’ve bought for the Symbian 9.3 S60 FP2 platform (e.g. the E72)? Will I also be able to use them on future Nokia phones?

The Nokia E72 may be great phone with good hardware, but it currently comes with only average software (except for Gravity) and looks like a dead end street to me. It also doesn’t help that Nokia is very innovative in their Beta Labs, ships new phones with free navigation (thx, Nokia) and a full range of accessories you’ll have to pay extra on competitors.

Nokia has missed to communicate a clear strategy to its customers. Maybe they should pitch us, tell us why their phones are better than the rest. And prove it with cool software that teams up with the already awesome hardware. Right now, I can’t see a reason for the purchase of their phones. There is no persistence in the software side of their products, and my patience with and passion for Nokia products is gone.

What will you do about it, Nokia?

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The Nokia E72, QWERTZ keyboard (DE), 6 month old, mint condition, fully equipped, with Gravity licence, OtterBox Commuter Case. 250,- EUR and it’s yours.

UPDATE: SOLD!

syncJKE

Considering that I’ve only recently gotten into the iPhone hype and eventually accepted* it being the better device for my online needs, I am surprised to realize how much this setup actually helps me being much more productive in my daily tasks.

I spend a great deal of the day in front of a computer – and when I am not in front of my computer, I usually have a mobile phone in my hands. The combination and seemless syncing between both devices is what I appreciate the most, for it enables me to continue working on any connected device.

This automatic syncing is, to my understanding, the basis for the success of any smart phone or other mobile device today.

I never really appreciated this basic functionality such as Gmail syncing of contacts, calendar entries and e-mails until I was told to do so by my friend Mzeecedric who also dedicated a blog post to this subject (in German). Coming from a Nokia device, I was used to syncing e-mails only and synced my contacts via MS Outlook and various online services (as mentioned earlier). Calendars…. well, I never really cared about that part as much for it got synced via Outlook. Such a Gmail sync is also possible on S60 Nokia phones btw, so this basic functionality isn’t an iPhone-only feature.

I never really cared about that calendar syncing because I am old-school. I maintain an offline, paper calendar (this one) which obviously doesn’t sync with anything. On top of that, I am also the “let me write that down on a piece of paper with my fountain pen”-guy, so you can imagine my desk being covered with post-it notes and other little “to-do” lists.

In fact, I am currently searching for a (good) TO-DO iPhone app that provides an over-the-air syncing via the web.

I got this German app called “ShopShop/Einkaufsliste” which does exactly what it’s supposed to do (providing a simple shopping list, see screenshot); I jailbroke my phone to display calendar events on the lock screen using “Lock Calendar” (which works better for me than “IntelliScreen”), and I also bought the pro version of “Read It Later” which btw also beautifully integrates into Tweetie and other apps. I also have accounts for Instapaper and Evernote.

Is Evernote the solution to what I am looking for? Would it also display a to-do list on the lockscreen of my iPhone (or any other phone)? Or should I rather look for a browser plugin that enables me to quickly edit gmail calendar entries / notes (which would then also appear on the lockscreen)? You know I stepped away from my offline calendar and started using the Gmail solution instead because it seemed to be the smartest way for a quick sync between a web service and the phone – and then also display on the lockscreen.

I am sure I am not the first person asking for such a service, but there are about a million pages about “kewl iPhone apps” out there, so I got lost, somehow. Any guidance on this is very much appreciated. Thank you!

——————

* The story goes that I got so pissed off about Nokia’s Ovi store that I bought an old & broken iPhone 2G which obviously isn’t top-notch, but still does more for me than both my Nokia phones N95/E72 could ever do for me in terms of productivity. And yes, this may just be due to the awesome touchscreen on the iPhone; and yes, the Google Nexus One may be the best phone for me once it eventually arrives on the domestic market. It still surprises me though that a 3yr old phone boosts my productivity – more than a new phone by the “competitor” Nokia. And this although my E72 is supposed to be a business phone and most of my tasks on the phone are very much “business”-alike.

I really have to stop blogging about phones…

I know the following is a rather unorthodox comparison between a business and an entertainment device, BUT! – as much I condemn Apple’s business policies, walled gardens and hardware restrictions – I am more productive with a 1G iPod Touch from 2007 than with my new Nokia E72 from late 2009.

Having said that, this blog post could stop here. I still feel an urge to explain my switch to this archenemy though, so pls allow the following introduction:

I recently bought a broken 1G iPod Touch from eBay, fixed it, put in a new battery, installed the latest firmware (no jailbreak so far, btw) and started using it. And….oh, what a joy it is!

Browsing, e-mailing, searching for gadgets via the eBay app, using dropbox to share files between my computers, checking my bank account, using an UnP player to access files on my NAS, a nice Facebook app, various Twitter clients, interesting ham radio apps with decoding capabilities, games games games, a water level, VNC access…..and an app store with access to 140k+ apps.

And all of this from a three year old multimedia player that comes with a fixed battery, no real multitasking capabilities, no camera and a proprietary dock connector. So how come I am rejoicing on this device like a small child?

Because it delivers. And because it’s dead simple to use. The user interface is so intuitive, everything just works, I actually don’t have to *think* while using this device. And yet it’s just a multimedia player. Amazing.

The Nokia E72? Well, it is a great phone – it really is a great phone – but it sure lacks this comfort I’ve now experienced with the iPod.

I am also using a last.fm client on my E72, I can also use it to access the Twonky Server on my NAS, there also is a new Facebook app for the E71 & E72, there also is a really, really great Twitter client for the E72 which I still like best btw (Gravity is just perfect), and it also comes with an E-mail client that’s easy to set up. And I am very sure that it will take some time until I find another phone with a camera that’s better than my old Nokia N95 which is idling in the drawers here.

However, the Firmware on the E72 keeps on crashing, the browser is very cumbersome (I am not a great fan of the Symbia S60 browser) and the E-mail client isn’t as comfy as the one on iPhone OS 3.1.3. And I don’t even want to repeat myself on Nokia’s lame app store.

In short: I used to hate touch screen phones, I now like them.

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I bought this iPod Touch as an introduction to the OS, because it was very cheap and because I will give it to someone special soon. I also bought a used 2G iPhone – with a broken screen, which is yet to arrive see update here and here. Spare parts like display unit & new battery are already here. Which means that I’ll be using the E72 and a 2G iPhone over the next few weeks to see which phone performs better. As I said, an unorthodox comparison because the iPhone certainly won’t be as fast as the E72. Both devices will have to compete for the space in my pocket though.

For all of you out there who have been using iPod Touch and iPhones in the past: yes, you were right, I was wrong. The user experience really is the important part. Everything else like removable batteries, a better camera, built quality – who cares about those details? Geeks like me maybe. And you can clearly see where this stupidity ends up.

12 years of using Nokia phones. Got my first mobile contract in 1998 on a D2 (now: Vodafone) line. 5110, 7110, 8210, 6210, 6310, 6310i, 6230, 6230i, N95 E71, E72. Like M said, we were Nokia 4 life.

However, when it comes to the hardware inside the phone, I am very much pro Nokia. Why? Because a Nokia phone can be disassembled and reassembled within 4 minutes. Try that with an Apple device… which of course weren’t built for being opened by end users. From an engineering point of view, disassembling Apple devices is really interesting. Ah well, Bwana Kikuyumoja is slowly starting to understand the way the cookie crumbles in the Apple Universe…

So why a 2G and not a 3GS? Because
a) too expensive
b) I have a working phone – the E72 also has a compass, GPS and so on
c) I am waiting for a chance to get my hands on the Nexus One
d) I am expecting other – interesting – phones with Android in 2010 & 2011 and will save on those.

[UPDATE:] Updated the Nokia E72 to its latest firmware but still prefer using the iPhone 2G. The phone just does the job for me. Amazing. Ok, I’d prefer using a 3G with better connection speeds and GPS, but I’d have to sell my phone collection in order to afford a better phone.

Reasoning from above is still valid: Nokia = great hardware but lousy software. You know I am not alone with this assumption. Actually, what I’d love to have is Nokia / SonyEricsson hardware, coupled with the openess of Android and the Apple iPhone OS user interface. That would be great…

Shot & Burned

Dear Internet Diary,

I’ve bought an iPhone today. A used 2G with a broken screen.

It was (really) cheap, a spontaneous deal and I bought it because I want to enjoy some apps like this one – which will most probably never be available for Symbian S60 3rd. Heck, it was even cheaper than a used iPod Touch (which are also still very expensive). Imagine a 2y+ old 2G iPhone still sells for the same amount (on eBay Germany) you could also cough up for a brand-new Nokia business phone.

So why this video? Because it’s cool and it represents to some extent what I’ve thought about the iPhone(s) & other “smartphones” in the past.

The apps, however, the missing apps…. the missing apps really did it for me.

My Nokia E72 is a great phone and I will continue using it as a phone, but – and that’s the important part – it will not be the device that I’ll pull out for some entertainment. Mind you, though, the same could be said about my N95, which obviously comes from the eNtertainment range of phones. However, I wouldn’t want to compare the iPhones with any Nokia phone, but the way apps are made available to consumers.

Sure, there are now free Ovi Maps with free navigation and a few other apps I’ve mentioned earlier, but that’s maybe 5-10 good apps for my E72 vs. a plethora of apps on Apple’s Appstore. And it’s not that there are no other Symbian apps – there are quite a few interesting ones out there – but you most probably won’t find them on Ovi, Nokia’s all-in-one website (“the door”) which also includes Ovi Store.

Now, Nokia’s “Appstore” Ovi Store is nothing but a lame joke. And this in February 2010. They could do SO much better and start selling all their R&D beta apps, market them accordingly and show what’s really inside their devices (think of all the sensors). Ovi Store is also available online, via a browser – which I think is a very good approach (does that also exist for Apple’s Appstore, or will you have to visit their store using iTunes?). The Ovi Store application for Nokia phones though is a failure. Imagine what could be done if e.g. the developer of (the Twitter client) Gravity was to redesign this app…

You’d think that Nokia is where German car manufacturers used to be some time ago – at least from a customer’s point of view: a company run by engineers who are trying to deliver a perfectly engineered product, but then getting stuck in bureaucracy and end up selling less than they could.

Nokia. Great R&D, but such lame implementers. Great hardware, lame software. Why?

I don’t know. What I know is that I’ve just invested money into my first Apple product ever. Because Nokia couldn’t deliver.

Waiting for the E72…

nokia-e72 I am waiting for the Nokia E72 (phone) since it was first mentioned about a year ago (!) and then officially announced in June (July?) this year. It’s a successor to the very popular Nokia E71 which I had reviewed back then and features a nifty 5mpx cmos camera and a keyboard similar to the one currently found on the Nokia E63.

One of the best ways for staying up-to-date on product launches is Twitter Search. I’m scanning Twitter for E72 related news for quite some time now and I can tell you that many ppl are desperately waiting for the E72 to hit the market. I heard it will be October 6th or 12th…

The Nokia E63 itself is a very nice phone – I actually prefer its keyboard over to the initial E71 and so I am really glad that the E72 will not only have such a similar keyboard, but also come with a camera that will be able to compete with the really decent 5mpx cam on my Nokia N95.

My N95 is 27 months old now and – compared to other phones I’ve owned in the past – a bit worn out. The other day I also dropped it on the floor and it fortunately still does the job, only a few scratches on the (exchangable) cover. Back then I urgently wanted to get my hands on the N95, only to quickly realize that it has a “prototype” design and comes with other flaws I’ve mentioned on this blog in the past. Another problem with buying brandnew phones is that a stable firmware (~ the operating system on the phone) will probably only be released after a year. This isn’t a Nokia-only problem though, others like Apple have experienced similar issues.

The interesting part on this next purchase will be the question if I should get it like my N95 – with a 24month contract and a subsidized phone – or directly buy it without a contract and paying the full price.

The pre-order price for the phone currently is around EUR 360 and I am expecting this to change over the next coming weeks. Also, I think the current trend is that less phones are being subsidized these days and that mobile network operators and their resellers started leasing out phones, so you end up paying a hefty monthly fee + ~ EUR 15 for the phone. You’ll still find many customers asking for “a free phone” from their operator every two years (the way it has been in the past), but it is actually cheaper to get a prepaid card & buy the phone (unless of course you’re on a flat fee contract and using the phone a lot). I don’t call that much, but often check my mail via the phone, so “cheap internet access” is my main issue. I also like the browser on the iPhone, but then: I guess I am too stupid for Apple’s Monoculture and Operating System. The iPhone may have a great browser (the greatest?), but a non-removable battery, a lousy camera and no taskmanager (or is there?) are a no-go for me. Plus it is still too expensive in Europe.

I really can’t wait to get my hands on my own Nokia E72 because it will eventually enable me to return to the monoblock design. The 2-way sliders on the N95 are *interesting* but absolutely useless and it’s about time for me to upgrade from a T9 keypad to a full QWERTY (QWERTZ) keyboard.

The 2 best reviews so far are the one by Antoine of AllAboutSymbian AllAboutNokia (part 1,2,3,4,5 and his verdict) and Eldar’s piece on Mobile Review. These two reviews are also reason enough why I just want to own the phone and won’t do a review on it once it’s here.. :-)

OH, and it HAS A FLASHLIGHT!