Comments on: the notebook story, part 3 http://kikuyumoja.com/2006/08/02/the-notebook-story-part-3/ Tue, 31 Jan 2012 16:31:04 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: JKE http://kikuyumoja.com/2006/08/02/the-notebook-story-part-3/comment-page-1/#comment-2360 JKE Sun, 06 Aug 2006 17:31:41 +0000 http://kikuyumoja.com/?p=759#comment-2360 What really bugs me about HP's support is that these guys are apparently sitting in India and just because they are dealing with such requests all the time, it doesn't also imply that they are competent enough to deal with such issues. After all, the solution to the described problem is quite simple and yet they didn't manage to actually anwser my question even though I replied them on their feedback and told them to give me a proper answer. What they sent was just another blablabla - some empty words without any content. What about other customers who aren't as experienced and can't find an answer to such problems on their own? For me, this whole issue just perfectly shows the downsides of globalization and that HP isn't able to really advise their support stuff on detailed informations regarding their products and that they instead focus on "handling" issues instead of giving technical answers. I, as a customer, would like to have more content in answers and would be willing to sacrifice on static replies and the way these guys handle user feedback. What really bugs me about HP’s support is that these guys are apparently sitting in India and just because they are dealing with such requests all the time, it doesn’t also imply that they are competent enough to deal with such issues.

After all, the solution to the described problem is quite simple and yet they didn’t manage to actually anwser my question even though I replied them on their feedback and told them to give me a proper answer. What they sent was just another blablabla – some empty words without any content.

What about other customers who aren’t as experienced and can’t find an answer to such problems on their own?

For me, this whole issue just perfectly shows the downsides of globalization and that HP isn’t able to really advise their support stuff on detailed informations regarding their products and that they instead focus on “handling” issues instead of giving technical answers. I, as a customer, would like to have more content in answers and would be willing to sacrifice on static replies and the way these guys handle user feedback.

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